Our living cost has already been rising. Quite a number of people are complaining that the increase does not correlate well with our paycheck increase. In certain fields, the theory holds true. For a number of people, life has already starting to treat them harshly. However, on November 7, the Land Public Transport Commission (SPAD) gave us worse news. Express bus tickets will increase, according to a news article from BERNAMA.
The SPAD chairman, Tan Sri Syed Hamid Albar said that while the rate increase is still in planning, the price increase is inevitable as the operation cost has also been rising. Customers want more value-added services for their journey such as Wi-Fi services but they do not want to pay more at the same time. This is a difficult move as the operators need to improve their already-thinning profit margin to cope with declining satisfaction level among customers.
In addition, LANDASAN also has been receiving negative reviews on some express bus companies about system failure while booking tickets and also notoriously about how bad is the service from some express bus companies. Perhaps this is one aspect that the companies should look into. It is good to have wonderful value added amenities in express buses but customer satisfaction should never be overlooked.
We hope that with the increase of express bus ticket price, the service quality would also increase.