Users who book online do not need to show their physical ticket while onboard for inspection. Instead, they just need to show it on their phone screen with their ID (Malaysians: MyKad) for verification.
KTM Intercity is an inter-city passenger train service by Keretapi Tanah Melayu Berhad (KTMB). It provides passenger rail service to various parts of Peninsular Malaysia. Other than KTMB, there is only one other passenger rail service company, which is Sabah State Railway, covering rail tracks from Beaufort, Sabah to Tenom, Sabah.
Some KTM Intercity services along East Coast was interrupted due to the derailment of a railcar at KM 274 between Merapoh and Chegar Perah on Monday night, as reported by a news article from BERNAMA.
One of the 10 railcars were derailed. The said train is Ekspres Wau 29, heading southbound to Kuala Lumpur from Tumpat. All 437 passengers of the train were left unhurt.
According to a statement by KTM Berhad, the services affected are: Ekspres Senandung Wau 29, Ekspres Senandung Wau 28, Ekspres Senandung Timuran 17 and Ekspres Senandung Timuran 26.
Shuttles 83 and 84 were also canceled. While these cancellations affect a huge number of customers, they can ask for full reimbursement or change their date of travel at the nearest KTM Intercity ticket counters or by calling KTM CareLine for more information.
KTM Intercity has recently introduced a special train service that covers between KL Sentral and Ipoh at a competitive rate.
Users can buy the tickets at KTM Intercity counters located at KL Sentral and Ipoh Station. One-way journey will cost RM 25 for adults and RM 17 for children. There is no assigned seating for this service.
We were impressed by initiative from KTM to make the best out of what they currently have, we are disappointed with the uniavailability of onboard toilet for the coach. Journey between KL Sentral and Ipoh is not a short one. With a rough estimation of about two hours, quite a number of people would need to use the onboard toilet while they are on their journey. The availability of onboard toilet is very important to enable better customer experience.
However, we understand that this is probably the best solution that can come out from KTM Berhad’s management
KTM Berhad is one of the few service providers that are being compelled to use below-average rolling stocks, impose below-average train fares and numerous other limitations. We understand that i suffers from operational loss every year. Therefore, the government needs to improve this situation.
Railway industry in Malaysia as a lot of room for growth. Right now, only North-South highway is our transport backbone between northern and southern Malaysia. Therefore, by focusing more effort on improving rail services in Malaysia, we believe that the industry can prosper at a greater pace.
The Japanese Prime Minister suggested the use of Shinkansen technology in building high speed rail link between Singapore and KL during their recent meetup session, as reported by The Straits Times Asia.
Constructing high speed rail service is not easy. The government alone cannot produce a project of this magnitude without affecting other aspects of country expenditure. Therefore, initiatives and partnerships from private firms is highly encouraged to take place. Government-linked Companies (GLCs) should also move their investment arms and turn this project into a successful venture.
The establishment of high speed rail link is expected to have some degree of negative impact towards KTM Intercity service. One source said that KL – Singapore is the most profitable route for KTM Intercity. Therefore, if the rail link is established, KTM Intercity revenue might be jeopardized.
Given the fact that the fares of KTM Intercity is tightly controlled by the government, we do hope that the government does not ‘cannibalize’ its KTM Intercity service. KTM Intercity has lots of room for improvement and it is sad knowing that the government is not doing enough to propel KTM Berhad to a greater height.
We hope that KTM Berhad will have some sort of control over the proposed high speed rail link. Its current business model might be improved in order for them to carry out their business in a more logical and rational basis.
A KTM Komuter train was derailed at Kilometer 354.88 new Rawang Station on November 1st, according to a BERNAMA news source.
Since KTM services share the same trackage, other services such as KTM Intercity and ETS are also affected. However, like previous incidents, KTM Berhad was quick in terms of response time. Passengers were then transported using shuttle buses, continuing their journey to their respective destinations.
Recently, I came across an article in The Star complaining about food service quality onboard ETS train. According to the author, one of the crew members responded rudely when he was asked about the food. Apart from rudeness, complaints can also be seen about unavailability of staff to take care of the orders placed at Food and Beverage counter in ETS’ Food & Beverage coach.
As a service provider with dedicated coach for food and beverage service, KTM Berhad should look into this problem seriously. While there are currently many KTMB staff who can behave appropriately and responded timely with customers’ complaints, there are also some of the ‘rotten eggs’ who smear the overall image of KTM Berhad.
The article mentioned above is about six months old (as of June 2013) but we are hoping that KTM Berhad has conducted a thorough investigation about this problem and rectified it in whichever way necessary. This is important to ensure customer satisfaction is taken up to a higher level.
ETS service is a prime choice of commuters traveling between Ipoh and Kuala Lumpur. If the service quality (in terms of staff and on-time performance) can be improved, quite a number of people would not mind paying extra compared to public bus as long as they can have a comfortable ride between Ipoh and Kuala Lumpur.
We are hoping that KTM Berhad will continue to look into ways to improve ETS service because it has clear advantage over bus service, which is the ability to circumvent through traffic jams (they use railroads!)