Touch ‘N Go has an outlet in KL Sentral for customer service matters. Other than the usual card purchase and reload there, customers can report lost/stolen card and retrieve their balance back.
Hours of Operation
Monday to Friday: 8:30 AM to 5:00 PM
Saturday: 8:30 AM to 1 PM
Sunday: CLOSED
Update 17 April 2020: The hub at KL Sentral is closed. Please visit their hub in NU Sentral instead.
On 26 March 2015 around 6.30pm – 7.30pm, I scan for entry from Mid Valley and exit at Serdang station, however, it failed for first scanning, it pop-up message error. I scanned for second time and deduct RM18.00 from the card. How can I get refund? Thank you.
Regards,
Abdullah