Touch ‘N Go Hub, KL Sentral

Touch 'N Go Hub KL Sentral 2014-09-28 17.52.28
Touch ‘N Go Hub KL Sentral 2014-09-28 17.52.28

Touch ‘N Go has an outlet in KL Sentral for customer service matters. Other than the usual card purchase and reload there, customers can report lost/stolen card and retrieve their balance back.

Hours of Operation

Monday to Friday: 8:30 AM to 5:00 PM

Saturday: 8:30 AM to 1 PM

Sunday: CLOSED

Update 17 April 2020: The hub at KL Sentral is closed. Please visit their hub in NU Sentral instead.

Touch ‘N Go

Touch ‘N Go is prepaid contactless card service offered by Touch ‘N Go Sdn. Bhd. It is based on PHILIPS’s MiFARE contactless card technology. Under normal usage, Touch ‘N Go cards are designated to last for 10 years (about 64000 transactions).

Usage

When it was first introduced, Touch N’ Go Card usage is limited to expressways users only. During this time, only those who are privileged and travel often can be seen with this card.

Transit

  1. RapidKL
  2. Ampang Line
  3. Kelana Jaya Line
  4. KL Monorail
  5. KTM Komuter

 

Highways

Touch ‘N Go can be used in all major highways in Malaysia.

 

Food

Some food outlets offer Touch ‘N Go payment system.

 

Reload

  • Selected petrol stations (Reload fee RM 0.50)
  • Selected Maybank ATMs (Reload fee: RM 0.50, minimum reload RM 50.00)
  • Selected CIMB ATMs (Reload fee: RM 0.50, minimum reload RM 50.00)
  • Touch ‘N Go Hub (KL Sentral, first floor)
  • Reload lanes at toll plazas (be alert of its operating time, usually not open during nightttime)

Touch ‘N Go Hub, KL Sentral

Touch ‘N Go Hub is a Touch ‘N Go outlet located at KL Sental (first floor). Among the services offered in this outlets are:

  • Purchase – SmartTAG, Touch ‘N Go
  • Reload – Touch ‘N Go
  • Customer service
  • Loss of card report (just fill in the form given and you will get your credit refund mailed to you)
  • General enquiries about Touch ‘N Go

Author’s Note

Source: Touch ‘N Go website, experience.

Power Outlets Onboard Kelana Jaya Line LRT Trains

Apparently, RapidKL’s Kelana Jaya LRT line also have power outlets along the train. Please note that this is a 4-coach train. We believe 2-coach trains should also have this one.

While we are not sure whether passengers can use them or not, we can assure you that it is working. One of the possible uses is to charge dead mobile phones, tablets and bring them back to life. This is definitely useful, especially if you are on your way from KLCC to Kelana Jaya, which takes really long time.

Other than RapidKL Kelana Jaya LRT, KTM Komuter’s Class 92 trains are also equipped with power outlet. For Class 92, it looks like it is more intended for passenger use due to high number of them.

We are not sure yet on availability of power outlets on the following trains:

  • RapidKL Kelana Jaya LRT 2-coach trains
  • RapidKL Monorail
  • RapidKL Ampang Line
  • KLIA Transit / Ekspres
  • KTM Class 81 (KTM Komuter)
  • KTM Class 82 (KTM Komuter)
  • KTM Class 83 (KTM Komuter)
  • KTM Class 92 (KTM Komuter)

Industry Players Cheer as Malaysia Decides to Spend More in Rail Development

KUALA LUMPUR – 27 AUGUST 2016:Malaysia has seen positive growth in rail industry for the past few decades and the trend is expected to continue in the foreseeable future.

More than RM 30 billion has been spent on rail infrastructure development for the past few years. Among the companies that have benefited from this rapid growth of rail industry including but not limited to:

  • MMC Corp Bhd
  • Gamuda Bhd
  • IJM Corp
  • Malaysian Resources Corp Bhd (MRCB)
  • Sunway Construction
  • Gadang Holdings Bhd
  • Mudajaya Corp Bhd
  • Ahmad Zaki Resources Bhd
  • Naim Engineering Sdn Bhd
  • UEM Construction Sdn Bhd
  • Apex Communication Sdn Bhd

 

Past projects include LRT line extension for both Kelana Jaya Line and Ampang Line, as well as introduction of KTM Komuter service in additional stations as far as Tampin in the south to Padang Besar in northern Peninsular Malaysia.

Current and future development include LRT 3 line, MRT and also High-Speed Rail linking Kuala Lumpur and Singapore.

Source: The Star

[KTM Berhad Announcement] ETS Ticket Purchase at KTM Intercity Counters

ETS Tickets Advertisement - Picture from KTM Berhad Official Website
ETS Tickets Advertisement – Picture from KTM Berhad Official Website

We believe some of ETS users have been waiting for this announcement. KTM ETS tickets are now sold in every ticket counter that offers KTM Intercity tickets.

50% Discount with Kad Diskaun Siswa 1Malaysia (KADS1M)

Firefly Logo
Firefly Logo

Upon our checkup on Firefly website, we found a good deal for students to take advantage of ticket discount on Firefly!

Please note that the discount only applies to flight fare. Taxes, surcharges and fees are excluded and their costs must be borne by KADS1M holders.

Since this is a 1Malaysia initiative, it is a new effort by the government and very prone to changes and abolishment in the future.

Please visit Firefly website for more information and changes in the future (if there is any).

Although Firefly uses smaller aircrafts, it allows you to have up to 20 kg of baggage allowance, apart from compliementary snacks and drinks onboard. We find it to be very convenient to customers. However, if you opt for no-frills carrier, then we think AirAsia should be your choice of airline.

Here is more information about the announcement:

All 1Malaysia Student Discount cardholders (KADS1M) will receive 50 percent discount on Y class fare on Firefly domestic flights; airport taxes, surcharges and levies are to borne by KADS1M cardholders.

This special promo is valid until 5 February 2014*.

Here’s how to take up the promotion:

  • Visit any Firefly Airport or City Ticketing Office with original KADS1M with Student ID or MyKad to make a booking, subject to seat availability
  • Provide valid email address to be entitled to online Manage My Booking facility
  • Airport taxes, fees and surcharges are borne by KADS1M cardholders
  • Full payment for the booking must be made at time of booking
  • Each booking must be made at least 2 hours before flight time
  • For booking and fare enquiries, please contact call centre 03-7845 4543 or [email protected].

Issues to note:

  • Bookings made less than 48 hours before flight departure are not entitled to flight time/date change. Bookings made more than 48 hours before flight departure are entitled to time/date change subject to payment of fees and fare difference.
  • If email address was provided during booking, flight date/time change can be done via Manage My Booking. Otherwise, changes must be made through call centre 03-7845 4543 or at ticketing office.
  • KADS1M cardholders are encouraged to make fare comparison between Firefly’s internet promotion fare and the 50 percent KADS1M discount fare because internet promo fares can be lower at times.

* The management of Firefly reserves the right to amend the terms and features of this promotion at any time before 5 February 2014.

Source: Firefly website

KTM Intercity Service Interrupted at East Coast

KTM Berhad Logo
KTM Berhad Logo

Some KTM Intercity services along East Coast was interrupted due to the derailment of a railcar at KM 274 between Merapoh and Chegar Perah on Monday night, as reported by a news article from BERNAMA.

One of the 10 railcars were derailed. The said train is Ekspres Wau 29, heading southbound to Kuala Lumpur from Tumpat. All 437 passengers of the train were left unhurt.

According to a statement by KTM Berhad, the services affected are: Ekspres Senandung Wau 29, Ekspres Senandung Wau 28, Ekspres Senandung Timuran 17 and Ekspres Senandung Timuran 26.

Shuttles 83 and 84 were also canceled. While these cancellations affect a huge number of customers, they can ask for full reimbursement or change their date of travel at the nearest KTM Intercity ticket counters or by calling KTM CareLine for more information.

Electrified Double Tracking Project to Subang Skypark Terminal

KTM Berhad Logo
KTM Berhad Logo

Keretapi Tanah Melayu Berhad (KTMB) is proposing an Electrified Double Tracking Project (EDTP) on an 8.1 km spur between the existing railway track in Subang Jaya to Subang Skypark Terminal.

KTM Berhad did not mention explicitly how the spur is going to be used. However, we think that they will provide rail connectivity as a better method of transport between existing public transport system (KTM Komuter) and Subang Skypark. We have been to Subang Skypark several times before and the connectivity is quite limited. Currently, our preferred method of public transport to reach the terminal is by using RapidKL bus. That can be inconvenient for some users. Furthermore, the usage of RapidKL bus might be cumbersome during traffic rush hours.

For quick information, Subang Skypark is a small airport located in Subang, Selangor. It serves mainly turboprop aircraft and is currently a hub for Firefly Airlines.

Therefore, all members of public are invited to check on the proposal and give feedback to said parties in a document which can be found here.

Source: KTM Berhad Official Website

Johor State Government Has Long-Term Plan to Boost Public Transport

Malaysian 1-meter-gauge rail extending to horizon
Malaysian 1-meter-gauge rail extending to horizon

Johor state government has recently came up with an awesome long-term plan to improve the public transport service in the state. The plan was developed together with Iskandar Regional Development Authority and the Land Public Transport Commission (Suruhanjaya Pengangkutan Awam Darat – SPAD), reports a news article dated Nov 13th 2013 from NST.

The plan is made to reduce the dependency on private vehicles and also to implement public transport systems that are more efficient and modern. Apart from urban areas, stage bus system would also be improved. Johor’s Chief Minister, Datuk Seri Mohamed Khaled Nordin said the Bus Rapid Transit System would be the main public transport for all ten corridors of Iskandar Malaysia. With the anticipated rapid growth of Iskandar Malaysia, the plan is hoped to be a successful one with ample integration between different transport services.

Source: NST

KLIA Ekspres Website is Back Online

KLIA Ekspres
KLIA Ekspres

For several months, the KLIA Ekspres website has been inaccessible for the users. We are not sure why but there is not news available. There is a telephone number in our directory but we think it will do us nothing good if we call the customer support. Being a service provider, the operating company, Express Rail Link (ERL) cannot simply let this matter pass through without any concrete solution.

Gladly enough, the website is now accessible again. This is a huge milestone, especially as the opening date of KLIA2 draws near. More users, especially tourists would love to do some research before they begin their travel. Malaysia as the 2nd most visited country in Asia after China should spearhead the effort to improve communication with tourists.

We are not sure about this but we think the website might have a new look plus some added information. The most notable one is the online promotion a well as added information about KLIA2 service.

As a quick update, KLIA2 will be part of KLIA Ekspres and KLIA Transit route. The inter-terminal fare will be charged at RM 2 per journey. While this is really cheap, we think it is a better idea to abolish it altogether to eliminate unnecessary congestion as well as improve inter terminal connectivity. Perhaps the added revenue is necessary to ensure the financial feasibility of KLIA2 operation. Throughout the years, we are aware that AirAsia is in close consultation in building KLIA2 and there are several demands that they need. The basic idea is charging users only when necessary and also try to go the cheapest way.